Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account, subscribing to a plan, or contacting support:

• Account Information: Name, email address, phone number, company name
• Billing Information: Payment method details (processed by our payment provider)
• Usage Data: Login times, feature usage, browser type, IP address
• Customer Data: Business data you enter into your ERP Instance

2. How We Use Your Information

• To provision and maintain your ERP Instance
• To process billing and manage your Subscription
• To provide technical support and respond to inquiries
• To send service notifications, updates, and security alerts
• To improve the Platform and develop new features
• To comply with legal obligations

3. Data Storage & Security

Your data is hosted on secure cloud infrastructure with the following safeguards:

• Encrypted data transmission (TLS/SSL)
• Isolated database instances per customer
• Automated daily backups with encrypted storage
• Access controls and authentication mechanisms
• Regular security audits and monitoring (Prometheus/Grafana)

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only:

• With service providers who assist in operating the Platform (hosting, payment processing)
• When required by law, regulation, or legal process
• To protect our rights, safety, or property

5. Data Retention

We retain your account data for the duration of your Subscription. After termination:

• Your data remains available for export for 30 days
• After 30 days, data may be permanently deleted
• Backup copies are purged within 90 days of termination

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate personal information
• Deletion: Request deletion of your account and data
• Export: Download your data at any time through the Platform
• Restrict Processing: Limit how we use your data

7. Cookies

We use essential cookies for session management and authentication. Analytics cookies are used only with your consent to improve the user experience.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email.

9. Contact

For privacy-related inquiries, contact us at:

• Email: info@clouderps.com
• Website: Contact Page